Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused.
Additionally, the tapestry kit must be in the same condition that you received it and in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. This notification serves as confirmation of receipt and will be sent promptly after the inspection is completed.
If you have any questions about your return, please contact us using the details in your original confirmation. We appreciate your patience while we process your request. While we process your request, we will keep you informed of any updates or required steps to complete the return.
Additionally, if you are approved, your refund will be processed.
A tapestry kit credit will automatically be applied to your original payment method within a few days.
Only regular priced items may be refunded. Sale items cannot be refunded.
Returns
To return your product, you should mail your product to:
101 Chevening Road, Chipstead, Sevenoaks, Kent TN13 2SA.
You will be responsible for paying your own shipping costs when returning the item. This obligation applies regardless of the reason for the return, and you should expect to cover the full postage charge for the inbound shipment.
Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from the total amount. This deduction occurs before the final refund is issued, ensuring that only the net value of the item is returned.
If you are returning an item, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at sales@thenakedcanvas.com for questions related to refunds and returns.